SUPPORT SERVICES

Our commitment to our partners never wavers

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OUR CORE BELIEF

NeuLion College operates on the core belief that exceptional customer service is the cornerstone of a successful partnership. Our people, level of support, and service are differentiators!

Account Management Support

Each partner is assigned a dedicated Account Manager to ensure partnership satisfaction and success.

Account management support Includes:

Setting strategic partnership goals
Assisting in the development and execution of marketing initiative to drive overall business goals
Continuous analysis of traffic reports, revenue reports, promotional activities, & content consumption

Project Management Support

All of our partners are assigned a dedicated Project Manager to be the lead on all technical projects and content management.

Project management support includes:

Navigating communication between our client support & development teams
Planning and leveraging resources for site redesigns and major project builds
Coordinating training and informational opportunities for the platform and new feature releases

Marketing Support

The NeuLion College marketing team is an extension to your athletic department. We are dedicated to helping partners create strategic marketing campaigns that exceed expectations.

Marketing support includes:

Strategic Planning
Analytics Implementation and Reporting
SEO & Media Buy Consultations
Marketing Tactics
Social Media & Google Adwords

Creative Services Support

Our creative services team is a full-service internal team that is dedicated to providing highly inventive solutions within the fast-paced, dynamic environment of college and professional athletics.

Services include:

Website design
Display and social media advertising
Print advertising
Mobile interface design

Technical Support

Our technical support team has you covered 24/7/365

Dedicated helpdesk team to assist partners with any first-level support needs
Dedicated fan support team to assist customers with issues related to streaming, e-commerce, auctions, technical assistance or billing resolutions via email or phone
Stream support team to troubleshoot and assist with any streaming technical difficulties across the digital network

Partner Success Tools

The success of our partners is our #1 priority! We provide our partners with numerous tools and resources to achieve their goals.

PARTNER PORTAL

Extensive training & education resource center for our web ticketing and donor management platforms

PRODUCT NEWSLETTERS

Stay up to date on product enhancements and best practices with our monthly newsletters

FORUMS & WEBINARS

Take advantage of our product experts during our monthly forum & webinars,

"I cannot express this enough, the support staff at NeuLion College cannot be compared to any other in the business. They are very good at what they do and have been a tremendous help to me over the years. We highly recommend them for all ticketing needs."

Chad Sheetz
Assistant Director of Athletic Business & Finance
Operations/Ticketing Office
St. Cloud State University

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Find out how NeuLion College can help you!